- Download the HP Print and Scan Doctor. If you have already started the download, then continue.
- Run HPPSdr.exe from the download location on your computer.
- Once HP Print and Scan Doctor is open, click Start, and then choose your printer.
- If your printer is not listed, turn it on and click Retry.
- If there is a connection problem, follow the instructions in the tool.
- Click Fix Printing.
- If you are still facing printer offline problem follow HP Printers – Printer is Offline (Windows)