Resolving Printer Offline problem using the HP Print and Scan Doctor

  1. Download the HP Print and Scan Doctor. If you have already started the download, then continue.
  2. Run HPPSdr.exe from the download location on your computer.
  3. Once HP Print and Scan Doctor is open, click Start, and then choose your printer.
    • If your printer is not listed, turn it on and click  Retry.
    • If there is a connection problem, follow the instructions in the tool.
  4. Click Fix Printing.
  5. If you are still facing printer offline problem follow HP Printers – Printer is Offline (Windows)