HP Print and Scan Doctor. How to use?

  1. Download HP Print and Scan Doctor.
  2. Run HPPSdr.exe from the download location on your computer.
  3. Once HP Print and Scan Doctor is open, click Start, and then choose your printer.
    • If your printer is not listed, turn it on and click  Retry.
    • If there is a connection problem, follow the instructions in the tool.
  4. Depending on the problem, click either Fix Printing or Fix Scanning.
  5. Test results are displayed with icons:
     A checkmark means your printer passed.
     A wrench means a problem was found and fixed.
     An exclamation mark means a test failed and was skipped.
     An X means the printer has a problem. Follow the instructions to fix it.
  6. HP Print and Scan Doctor shortcut is installed on your desktop.