How to un-install IncrediMail and handle Problems with Uninstalling IncrediMail

You can follow normal procedure to uninstall IncrediMail

1)   Click on Start, Settings, Control Panel

2)  Double click on Add/Remove Programs

3)  Find “Incredimail” in the list of installed programs and click on Change/Remove to uninstall it.

4)  Follow along with the prompts to complete the uninstall.

Unfortunately, when the normal procedure for uninstalling Incredimail® does not work, it can leave parts of Incredimail® . There may still some parts of IncrediMail left out.

In many cases, a regular uninstall will leave the undeleteable file called imshext.dll on the hard drive . The problems removing Incredimail have been so numerous that even Microsoft has a support page on how to remove Incredimail® files manually through the Windows registry. The Microsoft document is focused on fixing the error message “Cannot Find Incredimail.exe” when you open an attachment after removing Incredimail from your computer. this list is still incomplete and leaves bits and pieces floating around.

Here is the list from Microsoft of the items in the registry that should be removed.

Under the HKEY_CLASSES_ROOT key, delete the following keys:











b.  Under the HKEY_LOCAL_MACHINE key, delete the following keys:



Software\Elishim\Protect\Browser (remove the Incredimail value)


Software\Microsoft\Direct3D\Most Recent Applications\ (remove the NAME value that points to Incredimail.exe)

\Microsoft\Windows\CurrentVersion\App Paths\Incredimail

c.  Delete the HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\MenuOrder\Start Menu\Programs\Incredimail key.

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