Getting multiple duplicate emails in IncrediMail

Once I suddenly started getting duplicate emails in Incredimail. After hours of googling I was able to figure out what was the exact problem and how to get rid of it.

If you receive duplicate copies of the same email message, IncrediMail files located on your data folder may be corrupted. To solve the problem, you must delete these files.

To delete the files, please follow these steps:

  1. Right-click the IncrediMail Tray Icon (the orange envelope), located in the lower right-hand corner  and select ‘Exit’.
  2. Windows 2000 or XP users: Browse to the following location:

C:\Documents and Settings\Your Profile(Logon Name)\Local Settings\Application Data\IM\Identities\{Long Number}\Message Store

Note: If you cannot view the ‘Local Settings’ folder, click here.

Windows 98 or ME users: Browse to the following location:

C:\Windows\Application Data\IM\Identities\{Long Number}\Message Store

  1. Delete all ‘.bak’ and ‘.msg’ files located in this folder.

Note: The  folder with long number represents your IncrediMail Identity. If you have more than one Identity, select each long number folder in turn and delete the ‘.bak’ and ‘.msg’ files

  1. Open IncrediMail and receive your email.

Note: You may receive your previously received email again, however this will only occur once and will not repeat itself.

Following above steps should avoid getting duplicate emails again.